Privacy policy

Effective: January 1, 2026 · Last updated: July 8, 2026 · Finx Exchange Limited

Finx Exchange Limited ("we," "us," or "our") respects your privacy. This policy explains how we collect, use, store, share, and protect personal information when you use our mobile application (the "App") and this website.

By using our services, you agree to this privacy policy. If you do not agree, please discontinue use of the App and related services.

1. Information we collect

1.1 Information you provide

  • Account information: Email address, phone number, username, and password provided during registration.
  • Profile information: Name, preferences, and other details you choose to add to your account.
  • Identity verification: Where required by law, we may collect government-issued identification, proof of address, or biometric verification data.
  • Support communications: Questions, feedback, and attachments submitted via email or in-app channels.

1.2 Information collected automatically

  • Device information: Device model, operating system version, unique device identifiers, and language settings.
  • Log data: IP address, access timestamps, crash reports, and activity logs.
  • Usage data: Feature usage frequency, navigation paths, and session duration.
  • Approximate location: General geographic location derived from IP address, not precise GPS coordinates.

1.3 Information from third parties

We may receive supplemental information from identity verification providers, fraud prevention services, or affiliated companies to maintain account security and meet legal obligations.

2. How we use information

We use collected information to:

  • Create, maintain, and manage your account;
  • Provide, operate, and improve the App and related services;
  • Process your requests and deliver customer support;
  • Meet legal and regulatory compliance obligations;
  • Detect, prevent, and investigate fraud, abuse, and security threats;
  • Send service notifications, security alerts, and account confirmations;
  • Analyze performance, fix errors, and develop new features;
  • Send marketing communications with your consent (you may opt out at any time).

3. Sharing and disclosure

We do not sell your personal information. We share data only in these circumstances:

  • Service providers: Cloud hosting, analytics, identity verification, and customer support partners bound by contractual obligations;
  • Legal requirements: When required by law, court order, or government authority;
  • Business transfers: In connection with a merger, acquisition, or asset sale, where the recipient must honor this policy;
  • With your consent: Any other situation you explicitly authorize.

4. Storage and security

Your data is stored on servers with industry-standard security measures, including TLS encryption in transit, access controls, and periodic security reviews. No method of internet transmission is completely secure, and we cannot guarantee absolute security.

We retain information for as long as needed to fulfill the purposes described here or as required by law. After account deletion, we will delete or anonymize your data within a reasonable period, except where retention is legally required.

5. Your rights

Depending on applicable law, you may have the right to:

  • Access and obtain a copy of your personal information;
  • Correct inaccurate or incomplete information;
  • Request deletion of your personal information (subject to legal retention requirements);
  • Restrict or object to certain processing activities;
  • Data portability;
  • Withdraw consent previously given.

To exercise these rights, email [email protected]. We will respond within 30 business days.

6. Cookies and tracking

This website may use cookies and similar technologies to maintain sessions, analyze traffic, and improve user experience. You can manage cookie preferences through your browser settings. The App may use local storage and analytics tools as described in your device's privacy settings.

7. Third-party links

The App or website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Children's privacy

Our services are not directed to anyone under 18. We do not knowingly collect personal information from minors. If we learn that we have, we will delete it promptly.

9. International data transfers

Your information may be processed and stored outside your jurisdiction. We implement appropriate safeguards to ensure cross-border transfers comply with applicable law.

10. App Store privacy labels

The App privacy information submitted in App Store Connect is consistent with this policy. If our data collection practices change, we will update both the App Store labels and this document.

11. Policy updates

We may revise this policy from time to time. Material changes will be communicated through in-app notice or a website announcement, and the "Last updated" date above will be revised. Continued use after changes take effect constitutes acceptance.

12. Contact us

For questions or complaints about this privacy policy:

  • Customer support: [email protected]
  • Company: Finx Exchange Limited
  • Address: 1312 17th Street Suite 600, Denver, CO 80202, United States